Since 1998 Behavioral Health Link (BHL) has provided crisis intervention, behavioral health screening, triage and linkage services.

Georgia Crisis & Access Line

In 2006 BHL began a unique collaboration with the Georgia Department of Behavioral Health and Developmental Disabilities (the Georgia Department of Human Resources Division of Human Health – Developmental Disabilities and Addictive Diseases).  For the first time individuals from across the state could individually call a single phone number (GCAL) for access to care or help in a crisis.  This toll free number is available 24 hours a day, seven days a week, from anywhere in Georgia.  Callers are connected to a caring professional trained to help them get the most appropriate services for Behavioral Health crisis, crisis related to a intellectual/developmental disability and/or substance use crisis as close to the individual as possible. Today, BHL operates GCAL as part of the Georgia Collaborative ASO, a partnership with Beacon Health Options, and the Delmarva Foundation.

GCAL was the first ever CARF accredited Crisis and Information Call Center an accreditation we continue to hold. GCAL is also accredited by URAC as a health call center, by AAS as a crisis center, and by Contact USA for online emotional support (chat and text intervention).

Mobile Crisis Response Services

Under contract with the Georgia Department of Behavioral Health and Developmental Disabilities, BHL provides Mobile Crisis Response Services (MCRS) in 40 counties in the metro Atlanta and coastal Savanah area, serving about half of the state’s population. Each MCRS team consists of a licensed mental health professional and mental health paraprofessional.  These teams provide mobile crisis services in the community 24/7 365 and are strategically placed to assure individuals with urgent needs are seen in a timely manner and linked to other appropriate services as needed.  Our mobile teams are accredited by CARF for crisis intervention and assessment/referral.

CrisisTech 360, Proprietary Software As A Service (SAAS)  Suite

BHL-CrisisTech 360 FINAL_TechwhtFor more than 16 years, Behavioral Health Link has used its crisis call expertise to develop proprietary software that helps crisis call takers manage the complexity of crisis calls, capture vital information, and link those calling to the most appropriate care available.

The CrisisTech360 suite of software captures crisis call center generated clinical information, quality management documentation, mobile crisis assessment data, electronic referrals to outpatient services, crisis stabilization units, and inpatient facilities.  In addition, it tracks the progress of referrals and availability of resources in real time, and provides interactive dashboards and complex reporting solutions designed to measure the efficiency and the effectiveness of the process.  CrisisTech 360 is web/mobile-enabled and fully customizable, providing real-time views of BH/IDD crisis program activity 24/7/365, as well as real-time dashboards, data share for EHR integration and reporting capabilities.  For more information about CrisisTech 360 visit the Software Solutions page.