In a powerful edition of Crisis Jam, Dr. John Draper, President of Research, Development, and Government Solutions at Behavioral Health Link (BHL), sat down with Kevin Briggs, known around the world as The Guardian of the Golden Gate Bridge. With over two decades of service as a California Highway Patrol Sergeant, Briggs shared personal reflections on what it meant to be called—often unexpectedly—into moments of profound human crisis.
Briggs spoke candidly about how unprepared he was when he first began patrolling the Golden Gate Bridge. With no formal training in suicide prevention or crisis negotiation, he found himself engaging regularly with individuals teetering on the edge—literally and emotionally. “I had no idea what I was walking into,” he admitted. But through presence, empathy, and the willingness to listen without judgment, he developed a powerful approach to connection and de-escalation.
One of the most moving segments of the discussion explored what people are often feeling in those moments on the bridge. Briggs explained that for many, the despair is overwhelming, and so is the silence. “Sometimes, they just want someone to be there with them,” he said. His message was clear: compassion and curiosity can be life-saving. He emphasized that helping people find their own reason, purpose, and hope is more impactful than trying to “fix” them.
Dr. Draper and Briggs also discussed the evolution of suicide prevention tactics, including Briggs’ early skepticism—and eventual strong support—for physical barriers on the bridge. It was a deeply human moment, highlighting how lived experience, open dialogue, and listening (even when it’s hard) can reshape our perspectives and policies.
What made this Crisis Jam so compelling wasn’t just Kevin Briggs’ stories—it was the message at its core: anyone can be a lifeline. Whether you’re a first responder, mental health professional, or friend, showing up with compassion and intention can shift the outcome of a moment—and possibly save a life.
Watch the full conversation below to hear Kevin’s firsthand stories and insights from the frontlines of crisis response.
Briggs also appeared on Lifelines The 988 Podcast as a guest. Listen to it here.