Innovate
Beyond
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Pushing past limitations to create bold solutions. Discover how we’re reimagining what’s possible through creativity, collaboration, and forward-thinking action.
“Every system is perfectly designed to get the results it gets!”
-Institute for Healthcare Improvement
Five Lanes Technical Assistance Center
Five Lanes Crisis Partners provides hands-on technical assistance across five critical domains: system design, technology infrastructure, sustainable funding, workforce integration, and operational performance. From strategy to implementation, we equip states and communities with the tools, insights, and support to build crisis systems that work from day one.
System Design & Strategy
- Policies and Procedures
- Program Descriptions
- Workflow Mapping Tools
- First Responder Coordination
- Implementation Guides
- Transfer of Services Guides
- Crisis Learning Academy
- Stakeholder Engagement
- Marketing Plans
- GeoLocation Analysis
Technology Infrastructure
- Integrated Crisis Tech Platform
- Call Center, Mobile Dispatch, Geo-
- Intelligence, Bed Registry, Real-Time Dashboards
- Data Collection and Reporting Templates
- Financial Performance Dashboard Recommendations
- Crisis Capacity Calculator
- Key Performance Indicator Guides
Sustainable Funding Strategies
- Braided Financial Sustainability
- Medicaid Guidance
- Budget Development Worksheets and Models
- Billing Compliance Documentation Guides
- Parity Documents
Workforce and Peer Integration
- Job Descriptions
- Staffing Models and Patterns
- Staff Onboarding and Training Manuals
- Peer Support Courses
- Advanced Peer Courses
- Cultural Competency Plans
- Curriculum Development
- Crisis Care Courses
- Extended Learning Institute (ELI)
- Debrief Plans
Operations and Outcomes Optimization
- Clinical Documentation Templates
- Assessment and Screening Tool Kits
- Safety Tools and Risk Management Plans
- Formularies
- Quality Assistance Audit Tools
- Monitoring
- Satisfaction Survey Instruments
- Facility
- Floorplan and Design Advising
- Furniture, Fixture and Equipment Guides
- Environmental Assessment Checklists
- Therapeutic Environment Design Guidelines
- Site Tours and Immersion Experiences
Training
Empowering individuals and teams through engaging, skills-based learning experiences designed to foster growth, confidence, and measurable impact.
Peer Support Courses
Curriculum Development
Crisis Care Courses
Extended Learning Institute (ELI)
Advanced Peer Courses
Consulting expertise
Empowering individuals and teams through engaging, skills-based learning experiences designed to foster growth, confidence, and measurable impact.
Crisis Now Academy
Curriculum Development
Capacity Modeling
Immersions
Reach
Discover where our work is making a difference. This interactive map shows the communities we support and the regions impacted by our services.
Team
Meet the people behind our mission. This section introduces the dedicated professionals driving our work and supporting the communities we serve.
David Covington
LPC, MBA
Managing Partner
CEO & President
Chuck Browning
MD
CEO & President
CMO of Strategy
John Draper
PhD
President of Research, Development
and Government Solutions
Megan Gleason
MBA, LCSW
Director, Mobile Crisis Response
Aaron Foster
MA, LAC, CRC, CPSS
VP, Peer & Crisis Program Devel and Training
Marie Eddy
Project Manager
Kristen Ellis
MS, LMFT
Senior Director, Consulting Operations at RI
Paul Galdys
MBA, CPRP
Executive Principal Consultant
Shirley Miles
BS, CPSS
Learning Management System Administrator
Jonah Sharkey
CPSS, M.Ed
Manager E-Learning and Development
Mikaela Zach
PMP, CSM
Project Manager
Mark Leveling
PhD
Director of Compliance
and Clinical Evaluation
Andrea Corley
Director of Training
and Community Relations
Kristine Cuellar
LPC, CPCS
Services Director
Publications
& Videos
Explore insights, stories, and expertise through our collection of articles, reports, and videos. Stay informed and inspired by the work we do and the voices we amplify.
Publications
Advising People on Using 988 Versus 911: Practical Approaches for Healthcare Providers
Financing Measurement-Based Care in Community Behavioral Health Settings
Establishing standards for the assessment of suicide risk among callers to the national suicide prevention lifeline
The Journey Toward 988: A Historical Perspective on Crisis Hotlines in the United States
Videos
WHY CHOOSE BHL
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