Georgia Crisis Line Services
Georgia Crisis and Access Line (GCAL)
Crisis Line Services
Behavioral Health Link has supported and managed crisis lines and care for behavioral health agencies for more than 25 years. During that time our statewide call center has gained national recognition as one of the top crisis call center providers in the United States.
Since its inception in 2006, BHL acts as a sole proprietor of the Georgia Crisis and Access Line (GCAL). The 800 phone number is a confidential hotline available 24 hours a day, 7 days a week from anywhere in Georgia.
The crisis line connects callers with professional counselors who can provide a linkage to support services for any kind of behavioral health situation.
BHL is prepared to assist states, agencies, and other stakeholders in the development, implementation, and operation of complex crisis programs.
GCAL Services
- Trained and caring professionals who are available around the clock to provide help and hope in crises
- Staff that guide callers through the process of choosing a service provider and even assist in scheduling appointments for them
- Coordination with mobile crisis services to send a mobile team that delivers crisis intervention services or helps connect callers to outpatient services
- Guides access to mental health services through 988
My GCAL App
The MyGCAL App connects Georgia residents to the GCAL crisis line staff. The application allows Georgians to choose how they want to reach out to GCAL either by chat, text, or phone call without having to remember any long phone numbers or websites. The GCAL app is available on Google, and updates are being made to the Apple version which will be available in late 2023.
National suicide prevention lifeline network partner
BHL is also part of the National Suicide Prevention Lifeline Network, receiving calls transferred from NSPL from any caller with a Georgia area code 24/7/365. Our success is predicated on our professionally trained workforce who resolve over 80% of crises on the phone that best meets the needs of the individual in the least-restrictive, cost-effective manner.