Four Tips to Improve Agency Collaboration During a Mobile Crisis Response

Cross-agency collaboration that supports a timely response for someone in a behavioral health crisis is crucial. In the midst of quickly changing circumstances, using technology to share data and enable timely communication, as well as streamline a mobile crisis response requires tight collaboration with all personnel from different agencies (EMS, law enforcement, mobile crisis response teams, etc).

To improve collaboration between agencies and organizations involved in a behavioral health crisis response, these four strategies can be adopted to enhance the partnership:

#1 – Standardized communication platforms: Implementing interoperable communication systems like the BHL Platform will enable seamless information exchange between agencies, organizations, and jurisdictions as a crucial connection.

#2 – Data sharing and integration: Encouraging data sharing among agencies and organizations involved in crisis response enhances situational awareness and coordination. Open data initiatives, data-sharing agreements, and standardized data formats promote interoperability and allow stakeholders to combine and analyze information from multiple sources.

#3 – Collaborative planning and training: Conducting joint planning exercises and training sessions involving multiple agencies and organizations help build familiarity and trust. Cross-agency tabletop exercises, simulation drills, and workshops facilitate understanding of each other’s roles, responsibilities, and capabilities, improving coordination during real crises.

#4 – User-friendly collaboration tools: Deploying user-friendly technology tools, such as the BHL Platform and shared workspaces promotes collaboration between agencies and organizations. These tools should be intuitive, accessible across different devices, and capable of supporting real-time communication, data sharing, and task assignment.

By leveraging technology and fostering collaborative approaches, agencies and organizations involved in crisis response can enhance their ability to coordinate efforts, share information, and effectively respond to emergencies, ultimately saving lives and minimizing the impact of crises. Book a no-obligation demo of how the BHL Platform works to improve your mobile crisis response.