IN THE NEWS

February 6, 2026

From Patchwork to Precision: 988 Dispatch of Mobile Crisis Teams

Mobile Crisis Teams (MCTs) are among the most rapidly expanding components of America’s crisis care continuum. As of 2024, the latest NRI State Profiles report 2,111 mobile crisis teams nationwide, […]

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January 29, 2026

Looking Back, Moving Forward

Reflecting on 2025’s Crisis Care Transformation and Our 2026 Vision As we close out 2025 and look toward the year ahead, we’re grateful for the opportunity to work alongside crisis […]

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December 18, 2025

Beyond the Purchase: Planning for True Integration in Behavioral Health Crisis Systems

What if the biggest barrier to seamless crisis care isn’t lack of resources—it’s the invisible gaps between your systems? The Scenario Every Crisis Leader Knows Too Well Here’s the reality: Your 988 crisis […]

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December 5, 2025

Meeting the Moment: Being There When People Are Ready for SUD Support

Join Dr. Chuck Browning, CEO & President of Behavioral Health Link, and Kristen Ellis, Senior Director of Consulting at Recovery Innovations, as they discuss how crisis systems can effectively support […]

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November 11, 2025

988’s Vital Missing Piece: Reporting and Supporting Follow-Up Care

By John Draper, Ph.D. Can SAMHSA and state leaders keep the promise of 988 without reporting on and supporting follow-up care? When the FCC recommended to Congress in 2019 that […]

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October 23, 2025

The Seatbelt Moment: Life-Saving Substance Use Crisis Tools We Need to Use | The Experts Are In

 Seatbelts existed for decades before they became standard—and even longer before people actually used them. The same is true for effective substance use crisis tools. We have direct access […]

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October 16, 2025

Ensuring People in Crisis in Wyoming Receive the Best Care when Using 988

Sarah calls 988 from Casper on a Tuesday evening, overwhelmed by suicidal thoughts. The counselor at Central Wyoming Counseling Center uses a structured suicide risk assessment, creates a detailed safety […]

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October 10, 2025

Gotcha vs. Got You

Transforming how crisis care systems respond to risk More than half of people experiencing suicidal thoughts never tell anyone. When they do disclose, it’s rarely to professionals—and the reason is […]

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October 2, 2025

Strategic Crisis Software RFPs: How to Avoid Budget-Quadrupling Requirements

Part 2: How Extreme SLA Penalties and Cloud Restrictions Drive Away Quality Vendors This is Part 2 of a 5-part series on how states can deploy cutting-edge crisis care coordination […]

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September 8, 2025

988’s Evolution: The Next Chapter in Crisis Care

Reflections on 988 Day from someone who helped build the Suicide Prevention Lifeline foundation and is now focused on what happens after the cal.l Today marks 988 Day—a moment to […]

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September 4, 2025

Crisis Care Continuity: How Connected Systems Save Lives and Advance Recovery

When Crisis Care Coordination Fails: The 3:41 AM Call A mother calls 988. Her son is hallucinating and hasn’t slept in days. He’s scared. She’s terrified. A mobile team is […]

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September 3, 2025

Managing Mental Health Crisis Calls Received by a US Poison Center: A Statewide Collaboration Between the Georgia Poison Center, 911, and 988

The Georgia Poison Center developed a protocol for managing mental health crisis cases via iterative feedback with Georgia 911–related emergency medical services and Georgia 988–related mental health services. The Georgia […]

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