Since 2001, Behavioral Health Link has worked to develop proprietary software designed to assist our call takers in managing the complexity of crisis calls while capturing vital information necessary to ensure we link individuals to the most appropriate care available.
Over the years and in partnership with our stakeholders, we have developed a suite of software designed to capture crisis call center generated clinical information, quality management documentation, mobile crisis assessment data and to manage bidirectional, electronic referrals to outpatient services, mobile crisis teams, crisis stabilization units, and inpatient facilities, track the progress of referrals and availability of resources in real time, and provide interactive dashboards and complex reporting solutions designed to measure the efficiency and the effectiveness of the process. We call this suite of software BHL Care Traffic Control (BHLCTC).
BHLCTC’s suite of products is web/mobile-enabled and fully customizable for realtime views of BH/IDD crisis program activity 24/7/365. Whether tracking facility referral and utilization or mobile crisis response services, BHLCTC has a solution for you.
Electronic crisis facility real-time bed availability registry
Urgent and Routine Outpatient Scheduling Interface
GPS-Based Mobile Crisis Dispatch
Online performance management and crisis access dashboards and reports.
Intensive service referral and tracking system, integrated within the crisis call center’s EHR
Currently in R&D, voice analysis technology to provide real time feedback on a caller’s emotional state to improve care delivery