When crisis call center staff assess a caller as having routine or urgent needs, staff can place an individual in an appointment slot any time, day or night.
The software allows for multiple outpatient referrals including 24/7 outpatient scheduling, the ability to provide open access hours by facility, or the ability to submit a closed-loop referral that allows the outpatient facility to contact the individual to schedule an appointment.Â
In all cases, the individual has their next step in hand before ever hanging up the phone improving the probability of follow through.Â
Provides the caller with their next step before hanging up the phone.
Locates the closest providers with matching admission criteria.
Sends, receives, and tracks referrals electronically.
The appointment will include all documentation to improve service follow-up.
Each facility can define appointment time slots, the appointment duration, and hours of service.
