In a nation where law enforcement often becomes the first response to behavioral health crises, our mobile assessment software module offers a vital, compassionate alternative. By deploying clinical teams directly to those in need, we not only provide immediate stabilization but also significantly reduce the reliance on emergency departments. This approach ensures that individuals receive care tailored to their specific needs, fostering a more collaborative and effective resolution to crises.
Innovative GPS-Enabled Dispatch System
Our cutting-edge GPS-enabled mobile crisis dispatch system revolutionizes how care is delivered. By pinpointing the location of the nearest available response team and facilitating electronic dispatch, we dramatically decrease the time it takes to reach individuals in crisis. This means faster, more efficient intervention, bringing critical support to those who need it most, exactly when they need it.
Empowering Clinicians with Advanced Tools
Our platform arms clinicians with the latest industry-standard assessments and intervention tools, enabling them to make informed, effective decisions in real-time. With the capability to document interactions and assessments on the go, our clinicians can provide the highest level of care directly in the field.
Enhanced Safety with Intelligent Features
Safety is paramount in crisis situations. Our mobile assessment module incorporates advanced safety protocols, including electronic check-ins for staff and a discreet method to contact emergency services if the situation escalates. These built-in features ensure that both the individuals in crisis and our responding teams are protected, allowing for peace of mind during interventions.
Using the BHL software, all dispatches are recorded on BHL’s Dispatch Monitor which is an at-a-glance view of the individual’s crisis location, primary presentation, age, assigned mobile response team, and other pertinent information regarding the dispatch. Â
Mobile teams update their status via the dispatch monitor as they progress through the dispatch process.
A companion to the dispatch monitor is GPS-enabled access which allows the dispatcher to track each mobile team member throughout the dispatch encounter.
Communication between the dispatch dashboard and responders enables status updates to instantly reflect in real-time on the dashboard.
Information is conveniently grouped within menus that the crisis call center staff can freely navigate based on the natural flow of the conversation. Â
Built in safety features such as electronic staff check-ins and a silent emergency escalation when 911 is needed
Reduces transit times
Supplies industry standard assessments and enables recommended interventions, with real-time documentation capabilities in the field
Offers embedded risk levels to guide the coordination with law enforcement and 911
Identifies the closest team and sends the dispatch electronically to maintain tracking capabilities
Records client disposition status for tracking clinical outcomes, care linkages, and follow-up care, as needed
