GPS-Enabled Mobile Crisis Response
Mobile assessments provide an alternative to a law enforcement response which occur far too frequently across our nation. An effective clinical mobile response can stabilize individuals experiencing a behavioral health crisis, often avoiding unnecessary emergency department visits. This provides a more collaborative outcome for individuals by linking them to appropriate care.
Our GPS-enabled mobile crisis dispatch allows the provider to identify the closest, available team in the field and send the dispatch electronically, thus reducing transit times.
The module supplies clinicians with industry standard assessments and enables recommended interventions, with real-time documentation capabilities in the field.
The module also includes built-in safety features such as electronic staff check-ins and a method to silently call 911 if needed.
BHL dispatches over 20,000 mobile assessment teams a year, with law enforcement involvement in less than 20% of the cases.
The GPS-Enabled Mobile Dispatch Module Features
Built-in safety features
Built in safety features such as electronic staff check-ins and a silent emergency escalation when 911 is needed
Reduces transit times
Supply and recommend
Supplies industry standard assessments and enables recommended interventions, with real-time documentation capabilities in the field
Offers embedded risk levels to guide the coordination with law enforcement and 911
Identify and track
Identifies the closest team and sends the dispatch electronically to maintain tracking capabilities
Provide status and follow ups
Records client disposition status for tracking clinical outcomes, care linkages, and follow-up care, as needed
BHL Dispatch Monitor Tool
Using the BHL software, all dispatches are recorded on BHL’s Dispatch Monitor which is an at-a-glance view of the individual’s crisis location, primary presentation, age, assigned mobile response team, and other pertinent information regarding the dispatch.
Mobile teams update their status via the Dispatch Monitor as they progress through the dispatch process.
A companion to the Dispatch Monitor is the GPS-enabled dispatch app BHLGO which allows the dispatcher to track each mobile team member throughout the dispatch encounter.
Communication between the Dispatch Monitor and BHLGO is bi-directional, so mobile teams only need to update their status on one platform for it to be reflected in real-time on the other.
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