Terms and Conditions

MOBILE APPLICATION TERMS OF USE
LAST UPDATED: DECEMBER 31, 2018

Introduction and Acceptance. The MyGCAL App (the “App” or “MyGCAL”) is designed to enable communication between an individual experiencing an acute mental health crisis and Behavioral Heath Link (“BHL”). The App allows BHL staff as experienced operators of a state-wide Georgia Crisis and Access Line contact center to provide behavioral services to the public through the downloading of the App. BHL has developed and utilizes the MyGCAL App in order to capture crisis text and chat communications between the individual App user and BHL. Additionally, the App is designed to provide online emotional support and to provide behavioral health services for those in need. These services may include referral to ongoing mental health treatment, crisis support and intervention to persons in imminent risk of harm to themselves or others.

To assist those under the age of 18, BHL will make reasonable attempts to reach a parent or legal guardian to inform of treatment and options for ongoing care. A parent or legal guardian must consent to ongoing treatment and care if it is recommended. All information will be kept confidential and will not be released to any third party unless prohibited by privacy laws which includes, but are not limited to child exploitation, neglect or abuse; risk of harm to self and others.

BHL makes this App available to children in crisis under the age of 13. BHL does not collect information of any individual under the age of 13 for any commercial purpose and does not direct this App to children for any commercial purposes. For individuals under the age of 13, BHL’s sole objective in collecting the information to provide online emotional support and to provide behavioral health services for those in need and not for any commercial purpose or to offer any products or services. For individuals under the age of 13, BHL will make reasonable attempts to reach a parent or legal guardian to inform of treatment and options for ongoing care. A parent or legal guardian must consent to ongoing treatment and care if it is recommended. Any information for individuals under the age of 13 that is shared by BHL with third parties is subject to a Business Associate Agreement under HIPAA and is not subject to use for any commercial purpose.

When you use the text session features your communications are not encrypted. When you use the chat sessions features your communications are encrypted. BHL (“BHL”, “we”, “us”, or “our”) provides the MyGCAL App to you, the user of MyGCAL, (“you” or “your”), and subject to the following Terms of Use (these “Terms”).

BY CLICKING “I AGREE,” EITHER YOU, YOUR PARENT OR GUARDIAN ON YOUR BEHALF ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, CLICK ON THE “I DECLINE” BUTTON. IF YOU CLICK ON THE “I DECLINE” BUTTON, YOU SHALL NOT BE ABLE TO USE OR RECEIVE THE BENEFIT OF THE APP.

We may modify these Terms at any time and from time to time in our sole discretion. We will use reasonable means to notify you via email or in writing as necessary prior to any such changes taking effect. Despite notice in some cases, you should regularly review these Terms carefully in order to make sure that you are aware of the most current terms and conditions for the use of the App, because any use of the App by you after any change to these Terms, whether or not you have reviewed the updated Terms, constitutes your acceptance of these Terms as updated.

License. These Terms governs the access and use of the App. Subject to your compliance with these Terms, we hereby grant you a limited license to access and make informational use of the App, but not to modify it, or any portion of it, except with our express written consent or as expressly allowed through the App. The App also may contain text, pictures, graphics, logos, button items, images, works of authorship, and other content (collectively, the “Content”). The license granted in this Section does not include any resale of the App or Content; any derivative use of the App or Content; or any use of data mining, robots, or similar data gathering and extraction tools. You may only use the App in accordance with these Terms and in a manner consistent with all applicable local, state, national and international laws and regulations. We (or the respective third party owners of Content) reserve all rights not expressly granted. Any unauthorized use automatically terminates the permission or license we grant you.

Data Ownership. Except as prohibited by law, you hereby grant to us all rights, title, and interest to the information you upload, enter, submit, generate, or create to or through the App and all Content.

Information Collected. We collect information about you and your use of the App several different ways. The information we may obtain from the App includes, without limitation: (i) the content of any posts or other information; and (ii) other aggregated information about your use of the App and any other corresponding software. We also collect certain information about you that may be used to identify you (“Personally Identifiable Information”), including, your name, username, email address, password for your account when you sign up, age, IP address, and your electronic device number. The categories of Personally Identifiable Information we may collect include identifying information, network activity information, and contact information. We may also collect (“Personally Health Information”) including your medical and behavioral health history and the use of any medications.

Use and Sharing of Information About You. You agree that we can, subject to applicable law use any of this information we collect, and provide such information to our service providers, to: (1) provide the App to you; (2) communicate with you about your account; (3) analyze your use of the App, and combine with and compare to data gathered from other App users in order to be able to determine aggregate usage; (4) evaluate and improve the App; (5) enforce these Terms with you or others; (6) prevent fraud or misuse of the App; (7) comply with the law and any and all legal requirements, including valid court orders; (8) protect the rights, property, or safety of you or others; (9) share clinical information with medical personnel; (10) You further understand and agree that we may transfer your information to jurisdictions other than the location or jurisdiction in which it was originally collected, and you consent to such transfer and to use of such information in their applicable locations and jurisdictions, in accordance with these Terms as may be necessary.

What Do We do to Safeguard Your Information? We implement and maintain reasonable technical, physical and administrative safeguards designed to protect the security and confidentiality of your information in our possession from theft, loss, misuse, improper distribution or alteration.

Who Can Use the App? The App is available to any individual for the purposes of capturing text/chat communications, clinical information, in order to enable BHL to engage in online emotional support to individuals of any age. We may, in our sole and absolute discretion, refuse to allow use of the App or accept a person’s information and may, at any time, refuse to permit a person’s, continuing use of the App for any reason or for no reason, in our sole discretion. In some cases we may specifically require the consent of a parent or guardian to allow continued use of the App when a minor child is the App user or providing Data.

General Prohibitions. You are not allowed to use the App in any way that is unlawful, harmful to or interferes with use of our network or systems, or the network of any other provider, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes Spam/E-mail/Usenet abuse, a security risk or a violation of privacy. You are not allowed to use the App in connection with any criminal, civil or administrative violation of any applicable local, state, provincial, federal, national or international law, treaty, court order, ordinance, regulation or administrative rule. Failure to adhere to the rules, guidelines is a violation of these Terms.

Security Violations. You are responsible for ensuring and maintaining security of your systems and the devices that connect to and use the App, including implementation of necessary patches and operating system updates. You are not allowed to use the App to interfere with, gain unauthorized access to, or otherwise violate the security of our (or another party’s) server, network, network access, personal computer or mobile devices, software or data, or other system.

Access, and Security. We reserve the right to take any action that we deem necessary to ensure the security of the App and the account that you use to access the App (your “Account”), including without limitation changing your password, terminating your Account, or requesting additional information to authorize activity on your Account. You are solely responsible for keeping any login credentials associated with your Account (your “Account Data”) confidential. Anyone with knowledge of, or access to, your Account Data or the security questions and responses associated with your Account can use that information to gain access to your Account. You are solely liable for any claims, damages, losses, costs or other liabilities resulting from or caused by any failure to keep your Account Data and the security questions and responses confidential, whether such failure occurs with or without your knowledge or consent. You will immediately notify us of any suspected or actual unauthorized access to or use of your Account Data or any other breach of your Account security.

Content you Post and Responsible Use of the App. If you post or submit any reviews, comments, posts, photos, statements, ideas, questions, or other content (collectively, the “Materials”) to the App, you acknowledge and agree that all such Content shall comply with these Terms and you may not use any fake e-mail address or impersonate any other person or entity or otherwise mislead as to the origin of the Materials. Unless we indicate otherwise, you grant us all right, title, and interest to the Materials on any media and in any form. If you provide any names or user names in connection with such Materials, you grant us all right, title, and interest to that name or user name. We have the right (but not the obligation) to edit or delete your Materials and to terminate your use of the App without notice in our sole discretion if you violate these Terms or your Materials are inaccurate or otherwise objectionable. You represent and warrant that all Materials you submit to the App or to us are accurate, truthful and non-deceptive and that all Materials have evidence to back up the claims made. You further represent and warrant that you own or otherwise control all of the proprietary rights to the Materials that you submit or post to the App and that you will indemnify us for all claims resulting from any Materials you submit to us or post to or through the App. You remain solely and fully responsible for the content of any Materials posted, hosted, downloaded/uploaded, created, accessed or transmitted using the App. You are responsible for taking prompt corrective action(s) to remedy a violation of these Terms and to help prevent similar future violations.

Links. Links to third party websites by the App may be provided as a reference and directly related to your needs. If you use these third party links, you will leave our App. We are not responsible for any of these websites or their content. We are not responsible for any charges or fees associated with financial transactions that may occur on or through a third party website. Moreover, we do not endorse or make any representations about any of the websites for which links are provided, or any information, software or other products or materials made available by such third party websites, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to by our App, you do so entirely at your own risk. The mention of specific products, processes, or services within App does not constitute or imply a recommendation or endorsement under any circumstances.

Connection Requirements. You are responsible for providing and maintaining, at your own risk, option and expense, any hardware, software and communication lines required to access and use the App, and we reserve the right to change the access configuration of the App at any time without prior notice.

Responsibility for Equipment. Use of the App may require a computer, smartphone, or tablet. Unless otherwise agreed in writing between the parties, all equipment is provided solely by the users of the App. We have no responsibility for the operation or support, maintenance or repair of any equipment, software or services that you elect to use in connection with the App.

Third Party Carriers and Costs. The App communicates via internet and/or cellular data service provided by independent carriers. The internet or cellular data service provided by the independent carriers may fail or go off-line from time to time, and during any such outage the App will be unable to transmit and receive information. We may not receive timely notice of the communications outage from the independent carriers. We are not obligated to provide the App during any such outages. Cellular networks and internet providers may be regulated by federal and state agencies and changes in rules and regulations may require us to modify or terminate the App. You will be responsible for all data usage and other network usage fees charged by your cellular service carrier in connection with your use of the App.

No Warranties on Equipment, Information, or App. Neither we, our service providers, nor any third party beneficiary makes ANY WARRANTIES, EXPRESS OR IMPLIED, about the App (including the Content or other information delivered to you as part of the App). In addition, we do not promise uninterrupted or problem-free service, and does not promise that the data or information provided to you will be error free. THE APP AND ALL DATA AND INFORMATION OR RELATED SERVICES ARE PROVIDED TO YOU ON AN “AS IS” BASIS. NEITHER WE, NOR ANY OF OUR SERVICE PROVIDERS, MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE APP OR ABOUT ANY DATA OR INFORMATION OR APP OR RELATED SERVICES PROVIDED TO YOU. THIS MEANS, AMONG OTHER THINGS, NO WARRANTIES OF CONTENT, QUALITY, ACCURACY, TIMELINESS, COMPLETENESS, CORRECTNESS, RELIABILITY, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED BY THESE TERMS.

Limitations of Liability. YOU AND WE ARE EACH WAIVING IMPORTANT RIGHTS. UNLESS FORBIDDEN BY LAW IN A PARTICULAR INSTANCE, WE EACH AGREE AS FOLLOWS:

WE ARE NOT LIABLE TO YOU, AND YOU AGREE TO RELEASE US, OUR AFFILIATES (AS DEFINED HEREIN), OUR SERVICE PROVIDERS, AND ANY THIRD PARTY BENEFICIARY AND ALL OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES FROM ALL CLAIMS, LIABILITIES AND LOSSES ARISING FROM, IN CONNECTION WITH OR RELATED TO (i) ANY INJURIES TO PERSONS OR PROPERTY ARISING OUT OF OR RELATING TO YOUR USE OF THE APP, OR (ii) ANY DAMAGES ARISING OUT OF OR RELATING TO THE INSTALLATION, REPAIR, OR MAINTENANCE OF THE APP OR ANY EQUIPMENT USED IN CONJUNCTION WITH THE APP EVEN IF CAUSED BY OUR NEGLIGENCE OR MALFUNCTION OF THE APP. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS BHL, OUR AFFILIATES, AND OUR SERVICE PROVIDERS AGAINST ALL SUCH CLAIMS, LIABILITIES AND LOSSES BROUGHT BY THIRD PARTIES.

OUR MAXIMUM LIABILITY TO YOU UNDER ANY THEORY OR CLAIM (INCLUDING BUT NOT LIMITED TO NEGLIGENCE, FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, CONSUMER PROTECTION, RIGHT OF PRIVACY, OR PRODUCTS LIABILITY) IS LIMITED TO THE LESSER OF THE AMOUNT YOU PAID FOR THE APP. SUCH AMOUNT IS THE SOLE AND EXCLUSIVE LIABILITY OF BHL TO YOU, AND IS PAYABLE AS LIQUIDATED DAMAGES AND NOT AS A PENALTY.

EXCEPT FOR A BREACH BY YOU OF THE SECTION ENTITLED TRADEMARKS or YOUR INDEMNITY OBLIGATIONS SET FORTH IN THESE TERMS NEITHER YOU NOR WE CAN RECOVER PUNITIVE DAMAGES, TREBLE, CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, OR SPECIAL DAMAGES, LOST PROFITS, DAMAGES FOR LOST OR DAMAGED DATA, OR ATTORNEY’S FEES. YOU CANNOT RECOVER THESE TYPES OF DAMAGES OR FEES FROM ANY OF OUR SERVICE PROVIDERS THAT ARE PART OF OR RELATE TO THE APP EITHER. YOU AND WE AGREE NOT TO MAKE, AND TO WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, COMPENSATORY DAMAGES AS LIMITED IN THESE TERMS.YOU AGREE THAT NEITHER WE, NOR ANY SERVICE PROVIDER WHO SENDS YOU DATA OR INFORMATION THROUGH US, IS LIABLE FOR ANY ERRORS, DEFECTS, PROBLEMS, OR MISTAKES IN THAT DATA OR INFORMATION.

You agree that the limitations of liability and indemnities in these Terms will survive even after the Terms have ended. These limitations of liability apply not only to you, but also to anyone making a claim on your behalf, and to any claims made by your family or others arising out of or relating to the App. Some states do not allow an exclusion or limitation of incidental or consequential damages or certain other damages, so some of the limitations above may not apply in some situations.

Our Right to Terminate or Suspend Your Use of the App. We may terminate your use of the App without cause and without notice. This means that we can decide to cease providing the App to you at any time and for any reason, even for reasons unrelated to you or your account with us. You do not have any right to have the App reactivated, even if you cure any of the problems, if any, leading to us terminating your use of the App. Whether we allow you to have access to or use of the App again is entirely up to us. We can suspend your use of the App for any reason. We can also suspend your use of the App for network or system maintenance or improvement, or if there is network congestion, or if we suspect your App or any related services are being used for any purpose that would allow us to terminate your use of the App.

Force Majeure. We will not be responsible for the failure to provide the App to you if caused by any of the following: (a) any act or omission of any wireless carrier (including interruption of cellular service), any emergency agency or any other third-party service or product provider; (b) equipment failures or shortages; (c) any land or wireless communications networks; (d) acts of nature, labor strikes or war; or (e) any other act or event that is outside of our reasonable control. UNDER ANY OF THESE CIRCUMSTANCES, WE MAY AT OUR OPTION SUSPEND OR TERMINATE ALL OR SOME OF THE APP OR TERMINATE THESE TERMS WITHOUT PRIOR NOTICE TO YOU AND WITHOUT ANY LIABILITY. MOREOVER, YOU WILL NOT BE ENTITLED TO A REFUND OR CREDIT OF ANY KIND.

Trademarks. All of our or our trademarks, service marks and trade names (“Trademarks”) are trademarks or registered trademarks that belong to us, unless stated otherwise. You may not use or display the Trademarks for any purpose, including but not limited to, in advertising or publicity pertaining to distribution of materials via the App, without our prior written consent. Any other trademarks appearing on third party websites linked to by the App are the property of the respective owners or operators of those third party websites.

The Law that Governs our Relationship. To the fullest extent permitted by law, and except as explicitly provided otherwise, these Terms and any disputes arising out of or relating to it will be governed by the laws of the State of Georgia without regard to its conflict of law principles, and by any applicable tariffs, wherever filed.

Notices and How We Communicate with Each Other. Any notice from you required by these Terms will be considered given when we receive it at our address: BHLAppPrivacyComplaints@ihrcorp.com. Any notice from us required by these Terms will be considered given when we send it to you by email to any email address you have provided to us, or two (2) days after we mail it to you, based on the postmarked date, at the most current address we have on file for you.

We Can Assign these Terms. We can assign these Terms in whole or in part to anyone we choose. You may not assign these Terms or your obligations to anyone else without our prior written consent.

App Store Terms of Use. The following terms apply to any application accessed through or downloaded from any app store or distribution platform (like the Apple App Store or Google Play) where the App may now or in the future be made available (each an “App Provider”). You acknowledge and agree that:

These Terms are concluded between you and BHL, and not with the App Provider, and that BHL (not the App Provider, to the extent the App Provider is not BHL), is solely responsible for the App.

Unless expressly stated otherwise in writing by the App Provider, the App Provider has no obligation to furnish any maintenance and support services with respect to the App.

To the extent the App Provider is not BHL, you may notify the App Provider in the event of any failure of the App to conform to any applicable warranty, and the App Provider will refund the purchase price, if any, for the App to you (if applicable) and to the maximum extent permitted by applicable law, the App Provider will have no other warranty obligation whatsoever with respect to the App. To the extent that BHL is not the App Provider, any claims, losses, liabilities, damages, costs or expenses other than the purchase price attributable to any failure to conform to any warranty will be the sole responsibility of BHL in accordance with the applicable terms of these Terms.

To the extent the App Provider is not BHL, the App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under applicable consumer protection or similar legislation.

To the extent the App Provider is not BHL, in the event of any third party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, BHL will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.

To the extent the App Provider is not BHL, the App Provider, and its subsidiaries, are third party beneficiaries of these Terms as related to your license of the App, and that, upon your acceptance of the terms and conditions of these Terms, the App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third party beneficiary thereof. You must also comply with all applicable third party terms of service when using the App.

Amendments; Enforcement; Waiver. These Terms not be amended except in a writing signed by us. Amendments for which we post to the App will be deemed a writing signed by us. If any part of these Terms is considered invalid by a court having jurisdiction, the rest of it will remain enforceable to the full extent permitted by such court. Even after these Terms have ended, their provisions will govern any disputes arising out of or relating to it (unless it has been replaced by a new agreement between us). It will also be binding on your heirs and successors and on our successors. No waiver of any part of these Terms, or of any breach of it, in any one instance will require us to waive any other instance or breach.

Incident Reporting. Any complaints regarding violation of these Terms by another user should be directed to BHLAppPrivacyComplaints@ihrcorp.com. Where possible, please include details that would assist us in investigating and resolving such complaint (e.g. expanded headers, IP address(s), a copy of the offending transmission, and any log files).

Contact Information. Any notification that we send to you pursuant to these Terms will be sent via e-mail to the e-mail address we have on file for you, or may be in writing to your address of record. It is your responsibility to promptly notify us of any change of contact information.

BHL Privacy Policy. Please review our Privacy Policy, which also governs your use of the Website. The BHL Privacy Policy governs the use of information collected from or provided by you through the Website. With respect to any individual whose personal information is provided by you to BHL, you represent to BHL that you have obtained all necessary consents for the processing of such personal information contemplated by the services you are using, including the transfer of such data to the United States or other countries whose laws may not provide the same level of protection for the personal data as the laws of the country of origin of such individual.

WEBSITE AND MOBILE APPLICATION PRIVACY POLICY
LAST MODIFIED: December 31, 2018

INTRODUCTION

Behavioral Health Link (“BHL”) respects your privacy. This Privacy Policy describes the types of information we collect, how we use the information, with whom we share it, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

BHL staff are experienced operators of a state-wide Georgia Crisis and Access Line contact center, providers of mobile crisis services, and developers of mobile applications and customizable software as a solution services (the “Services”). BHL is prepared to assist States, agencies and other stakeholders in the development, implementation and operation of complex crisis programs. Behavioral Health Link has developed proprietary software designed to assist our call takers in managing the complexity of crisis calls while capturing vital information necessary to ensure we link individuals to the most appropriate care available.

BHL has developed and utilizes a suite of software designed to capture crisis call center generated clinical information, quality management documentation, mobile crisis assessment and communication data (“Data”) and to manage bidirectional, electronic referrals to outpatient services, mobile crisis teams, crisis stabilization units, and inpatient facilities, track the progress of referrals and availability of resources in real time, and provide interactive dashboards and complex reporting solutions designed to measure the efficiency and the effectiveness of the process.

Additionally, when you contact the Georgia Crisis and Access Line, utilize our MyGCAL text and chat mobile application (“App”) or engage with us to provide other mobile crisis services we collect your personally identifiable information (“PII”) your personally identifiable health information (“PHI”) and we are required to comply with the Health Insurance Portability And Accountability Act of 1996 (“HIPAA”). To the extent this Privacy Policy conflicts with our any of our legal disclosure obligations under HIPAA, HIPAA shall control the handling of your personal health information. We also in some cases may access, collect, use and disclose certain technical information from your mobile device (“Technical Data”).

As used herein, all references to “Web Site or the App” may include, individually, all and/or in any combination, of BHL’s web sites, mobile applications and any other website or mobile applications produced, managed and maintained by BHL. Submitting information is strictly voluntary through the Web Site or App. By doing so, you are giving BHL your permission to use the information in accordance with this Privacy Policy.

YOUR CONSENT AND ACCEPTANCE OF THE PRIVACY POLICY

BY CLICKING “I AGREE,” YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, CLICK ON THE “I DECLINE” BUTTON. IF YOU CLICK ON THE “I DECLINE” BUTTON, YOU SHALL NOT BE ABLE TO USE OR RECEIVE THE BENEFIT OF THE WEBSITE OR THE APP.

This policy is specific to BHL in nature and governs our data protection practices whether we collect your personal information through one of our Web Sites, the App or through your use of the Services. By using any BHL Web Site or App on which this policy is posted or the Services, you consent to this policy and agree that it governs our collection, use, and disclosure of any personal information submitted to us on or through that Web Site or App or our through the use of our Services.

INFORMATION WE COLLECT

BHL collects information from you when you choose to submit information to us, for example, on our Web Sites or App, in connection with use of our Services, when you contact the Georgia Crisis and Access Line contact center and speak, or text or chat with our clinicians or care consultants through the MyGCAL App, as part of a business engagement or the purchasing of our software as a service, or in connection with an actual or potential business or employment relationship with us. The types of PII, PHI or Technical Data we may obtain depending on your use of our Services are as follows:

  • Contact information (such as name, postal or e-mail address, and phone or fax number)
  • Business contact information (such as job title, department and name of organization, business address, e-mail address, mobile telephone number)
  • Employment information (such as employment history, employee number, performance appraisals, salary and benefits)
  • Personally Identifiable Health Information you provide when you contact the Georgia Crisis and Access Line or utilize the App
  • Clinical information.
  • Mobile device unique identifier
  • Mobile chat and text communications and transcription data derived by clinicians from such chat and text communications
  • Social Media identifier (such as Facebook, LinkedIn or Twitter Identification)
  • Geo-location data
  • Other information
  • We also collect certain information by automated means. For example, we collect information that is sent to us automatically by your Web browser when you visit our Web Sites, or though applications software that you have downloaded and when you chose to download and use the MyGCAL APP. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit, your location and your mobile device unique identifier. We also use “cookies” and other Web technologies to collect information and support certain features of our Web Sites or Apps. For example, we may use these technologies to collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page. The information we collect from your Web browser and from cookies and other Web technologies does not identify you personally but in some cases we may link it to personally identifiable information.

HOW WE USE THE INFORMATION WE COLLECT

We may use the information we obtain about you to:

  • provide you with the information and Services you request;
  • provide mental health counseling services and acute crisis related care and intervention;
  • provide information to dispatch first responders and field care consultants on our mobile crisis teams; in order to render aid and assistance to you or others in a crisis situation;
  • provide you with a personalized experience when you use our Web sites or App;
  • provide referral to outpatient service;
  • improve the content, functionality and usability of the Web Sites or App;
  • evaluate your interest in employment and contact you regarding possible employment with BHL;
  • help you, if you are a BHL employee, perform your job functions and to manage our workforce;
  • enforce our Web Sites’ or App’s terms of use;
  • promote compliance with applicable legal requirements, industry standards, and corporate policies;
  • promote security; to protect against and prevent fraud, claims and other liabilities; and to manage corporate risk exposure;
  • to validate your identity for security purposes when you visit our premises;
  • use for any other purpose about which we provide notice at the time of collection;

We store the personal information we collect about you until we determine that we have no further use for such information or for such length of time as may be required based upon our legal obligations.

INFORMATION WE SHARE

We do not disclose personal information we collect about you, except as described herein or otherwise disclosed to you at the time the data is collected. If you are performing services directly or indirectly for us and using an application provided by us, then we may collect information for the purpose of providing such information to you.

We may also share your personal information with third-parties such as contractors or subcontractors or other medical service providers or other business partners that perform tasks on our behalf and under our instruction in order to fulfill our commercial, contractual or legal obligations.

These third parties may use your personal information only in connection with the Services they perform on our behalf and they are bound to protect your personal information in a manner consistent with BHL ’s own policies and practices or subject to existing legal requirements under HIPAA.

We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena in accordance with our internal policies or legal obligations. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to prevent individuals from harming themselves or others to protect the security of our Web Sites or App; to enforce or apply our Web Sites’ or App’s terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

We also reserve the right to transfer information about you to a successor organization if, for example, we transfer the ownership or operation of one of our Web Sites or App to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

YOUR RIGHTS AND CHOICES

You may have certain rights regarding the personal information we maintain about you. We offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.

You may refrain from submitting information directly to us, although doing so may impact our ability to provide Services, and the information you request and/or affect your ability to use the Services.

You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our Web Sites or through MyGCAL App. Generally, if you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit our Web Sites, you may be unable to use all of the functionality of our sites if your browser rejects our cookies.

We typically offer you an opportunity to choose whether you want to receive certain communications from us, generally by offering an “opt in” or an “opt out,” depending on applicable law, when you first provide contact information through one of our Web Sites or through the App. In addition, we will include an “unsubscribe” link in each electronic newsletter or promotional e-mail we send you, so that you can inform us that you do not wish to receive such communications from us in the future.

When accepting the terms of use/end user license agreement for applications software, you must opt in to collection of data from your mobile device in order for the applications software to work properly.

Subject to applicable law, you may have the right to request access to and receive information about the data we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. We will respond to such requests within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify.

To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

HOW WE PROTECT PERSONAL INFORMATION

BHL maintains reasonable and appropriate measures to protect personal information from loss, misuse and unauthorized access, disclosures, alterations and destruction taking in to account the risk involved in the processing and the nature of personal information. Unfortunately, no site, server or database is completely secure or “hacker proof.” We therefore cannot guarantee that information about you will not be disclosed, misused or lost by accident or by the unauthorized acts of others.

LINKS TO OTHER WEB SITES

Our Web Sites or App may provide links to other sites for your convenience and information. These sites may operate independently from BHL. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. In addition, a link to a non-BHL site does not mean that BHL endorses or accepts any responsibility for the content, or the use, of such site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. BHL is not liable for the privacy practices or the content of other sites and to the extent any linked sites you visit are not owned or controlled by BHL , we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

UPDATES TO OUR PRIVACY POLICY

This Policy describes BHL’s current data protection policies and practices. We reserve the right to update it periodically to reflect changes in those policies and practices. When we do, we will provide notice to you in accordance with any legal obligation to do so and post the revised version behind the link marked “Privacy Policy” at the bottom of each page of our Web Sites or through our App. We will also indicate at the top of the policy when it was most recently updated.

HOW TO CONTACT US

If you have any questions or comments about this policy, or if you would like us to update information we have about you or your preferences, you may contact us using the information below. Please make all inquiries or requests regarding your information in English so we can respond to and resolve requests. 


This Technical Data may include: Electronic Serial Number (“ESN”) or International Mobile Equipment Identity (“IMEI”) data; telephony data, i.e. Your network type, network operator name, subscriber identity module (“SIM”) operator name, SIM country; Your mobile device number, device serial number and media access control (“MAC”) address; carrier name; operating system version; device model; performance and data usage, i.e. data storage amount, Central Processing Unit (“CPU”) and memory consumption other usage logs; battery status and battery usage patterns and power consumptions; lists of other installed applications; listing of types ( i.e. gmail, yahoo, ect.) of other e-mail accounts configured to Your device; device information related to Your choice of settings for your device such as Wi-Fi, Global Positioning System (“GPS”) settings, bluetooth setting; mobile device settings; screen brightness and roaming data; the names of email accounts configured to Your device; and other technical information Asurion may need to perform the Services. Technical Data may also include Your aggregated anonymous non-public personally identifiable information.

BHLAppPrivacyComplaints@ihrcorp.com


Mobile Terms & Conditions

MYGCAL SMS Hotline Terms & Conditions

Georgia Crisis and Access Line (GCAL) provides a live SMS texting service on short code 694225 where users may text with a live professional. 1 msg/query. Msg&Data Rates May Apply.

Compatible carriers include: Associated Carrier Group (ACG), AT&T, Boost, ClearSky, Google Voice, Interop, Metro PCS, Peerless Network, Sprint, T-Mobile®, Truphone Limited, U.S. Cellular, Verizon Wireless, and Virgin Mobile.

Messages sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that messages will be delivered and will not be liable for delayed or undelivered messages.

For additional help, text HELP to 69xxxx or contact BHLAppPrivacyComplaints@ihrcorp.com or call 404-527-6615.

You can view our privacy policy here: https://behavioralhealthlink.com/notice-of-privacy-practices/

HELP:

MYGCAL Hotline: 1 msg/query. Msg & Data Rates May Apply. Call 404-527-6615 for assistance.

STOP:

MYGCAL Hotline: You will not receive further messages. Reply HELP for help or call 404-527-6615