Respond, Engage, Connect

BHL Provides the Following Crisis Now Services

A call center hub provides 24/7/365 access to crisis services via phone, text, or chat. Call center hubs resolve approximately 90% of the callers’ concerns telephonically, and can provide real-time connections to care for the 10% who need additional support. Integrated software solutions ensure enhanced coordination of care, and a robust data interfaces drives process improvement, accountability, and transparency.

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Mobile Crisis teams offer community-based intervention to those in crisis wherever they are – home, work, or anywhere in the community. There is no restriction based on location or the day or the time. Crisis has no schedule. Teams connect individuals in a mental health crisis to facility-based care as needed by providing warm hand-offs and coordinating transportation.

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Orchestrate connections to care including 24/7 outpatient scheduling, live bed registry, one-click mobile crisis dispatch, and robust data analytics.

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“For the most part, across the United States,” Russell says, “there’s been little consideration of what seat 911 should have at the table.” “Yet, that’s where most behavioral health calls currently go.” #CrisisTalk #Crisis #Innovation #988 Read More

We want to ensure every adult and child in crisis gets the effective care and support they need. That’s why we signed onto the #ReimagineCrisis principles to make this vision a reality. #988 #MentalHealthMatters #Crisis Read More

"By believing we can achieve our goals and actively working toward them, we open ourselves up to the treasure that had been waiting for us all along." - Elizabeth Crews #HopeIncStories #Inspiration #Recovery #MentalHealthIsHealth Read More

We want to build crisis response systems that are the least intrusive in the life of a person who has mental health issues or who enters a crisis,” says Ron Bruno of CIT International. #BehavioralHealth #ThoughtLeader #Crisis #Innovation #988 Read More

Virginia developed the Marcus alert system to provide clear 911 protocols that divert people in a mental health, substance use, or developmental disability crisis from a law enforcement response. #CrisisTalk #MentalHealthMatters #Crisis #Innovation Read More

Mobile response teams can help by providing schools with a non-law enforcement alternative when students are in distress—these partnerships can help schools better understand their students’ mental health needs. #MentalHealth #Conversations #Healthcare Read More

"We love people despite their flaws, we love people because of their flaws, and we forget too easily that we need the same love. You are worthy of love, no matter what flaws you feel you may have. " #HopeIncStories #RecoveryTalk Read More

Getting Back Up: Stefan Talabisco says the misconception is that once you fall down, you’re not going to get back up. #HopeIncStories #Inspiration #Encouragement #Hope See the video at Read More

Alongside his DBHDD colleagues, Sanchez developed an appeals process for job applicants deemed ineligible. “We’d review each case individually,” he says, “and we hired most people who appealed.” #CrisisTalk #EveryVoiceMatters Read More